100% Satisfaction Guarantee

• For customer convenience a toll-free hotline service is available at 1-888-833-8701 during business hours: Mon-Fri 9am-5pm EST
• Our online technical support is available 24x7 at support@dealerfit.com
• For all your billing enquiries please call us toll-free 1-888-833-8701 or email us at billing@dealerfit.com

Shipping and Handling

• Our products are shipped nationwide by traceable courier service.
• You will be provided with a tracking number for each package. Please note that time in transit for your shipment does not include order processing time. There is no transit or processing on weekends and holidays.
• Every package we ship is insured for the full value of the enclosed items, and may require a signature upon receipt.
• Because of the various weight and size combinations in our products, the shipping charges calculated by our system may differ from the actual shipping cost.
• We do not ship internationally.
• For security reasons we do not ship to PO boxes.

Processing and Charges

• We stock about 80-90% of the products and all the instock orders are shipped same or next business day. If any product from your order is not in stock, you will receive an e-mail notice with the estimated shipping date.
• You will be notified by e-mail about any changes to your order. Please note that any forthcoming dates provided in your order status updates are estimated and not guaranteed.
• We reserve rights to void any order prior to shipping for various reasons, including but not limited to pricing errors, security considerations, policies violation, other processing errors or discrepancies.
• For cancelled orders the full amount will be returned back to your credit card.
• Any additional charges associated with the changes to your order will be applied only with your explicit permissions.
• Our product prices and shipping costs are subject to change at any time without prior notice.

Cancellation Policy

• You can only cancel your order before the package is shipped. So, please double check that the items and quantities in your order are correct before you confirm the purchase.
• You must contact us at orders@dealerfit.com within 24 hours to cancel your order.

Out of Stock Policy

• If items from your order are out-of-stock, you will receive an email within 1-2 business days, indicating when the items will be available. After that you will have the options to wait or cancel your order.

Return Policy

• Returns are only accepted within 15 days from the delivery date.
• If you wish to return a purchase, please contact us at orders@dealerfit.com for a Return Authorization Code.
• Unfortunately, we CAN NOT accept returns without original packaging, or returns of installed, damaged, or used items.
• Customer is responsible for shipping any returned merchandise.
• Every package must be insured for the full value of the enclosed items.
• Shipping charges are not refundable.

Shipping Errors or Defective Items

• Please inspect the contents of the package for any shipping errors or defects before you sign for it. Please do not dispose any packaging until the completeness of the shipment is verified. Please note, that NO CLAIM will be accepted without the original packaging in place.
• Any missing, deffective, erroneous or damaged in transit items must be reported within 24 hours by phone or email. The shipment must be put aside in its original condition and packaging for possible inspection. All such items will be taken back by Call Tag service and replaced at no cost to you.
• Although we can not take responsibilities for errors during the transit and delivery of our products, we will do our best to resolve any related claims as soon as possible.

Security statement

Dealerfit.com takes information security seriously and realizes that security and privacy are of the utmost importance in an online shopping experience.

To ensure information you provide online is secure during transmission, Dealerfit.com utilizes industry-standard Secure Sockets Layers (SSL) while processing orders. This means that any data provided by you during the checkout process is encrypted during transmission and safe from interception by unwanted recipients. You can review our security certificate using your browser by clicking on the image of the closed lock or solid key at the bottom of your browser on any of the secure pages in our site.

Privacy statement

• You can access and browse our web site without disclosing your personal data.
• We do not automatically log/store any of your personal data.
• We do not collect any of your personal data for any reason other than processing your orders and delivering purchases.
• We do not disclose any of your personal data to any third party that is not directly involved in the ordering/shipping process, or has not signed a customer privacy agreement with us.

Thank you for your cooperation.
Sincerely,
Dealerfit.com